1. What is What We Give?

What We Give is a Pennsylvania nonprofit cooperative corporation launched in 2002. We carry over 7 million books, CDs, DVDs, calendars, games, and assorted gifts to help promote giving.

2. How does What We Give help organizations to raise funds?

Organizations can link What We Give to their websites and campaign to encourage supporters to donate to them. Buyers have the option to choose how much they donate to an organization upon checkout.

3. How can I sign up an organization?

We will have the option to sign up an organization through the site soon. Until then, if there is an organization you want to donate to, and you cannot find it, please contact What We Give at 1.800.566.1080 or Info@WhatWeGive.com.

To promote reading and foster giving to the causes, charities, churches, schools, youth groups, and service organizations that do such important work.

4. Is there a minimum donation required?

Yes, there is a minimum donation of 1%. You may donate a higher percentage or dollar amount.

5. How do you report the amount of donations made to each organization?

What We Give provides an online multi-level reporting function for each organization and fundraiser. Multilevel tracking allows for real time online reporting, which administrators can access from their accounts at any time. What We Give also provides year-end statements to donors and organizations. The identity of the contributor is left confidential, unless otherwise noted.

6. When will my organization receive donation checks?

Donation payment checks are mailed to organizations no later than the seventh of every month for the prior month's donations. Checks are mailed for donation amounts greater than $49.99.

7. Is my donation tax-deductible?

The tax status depends on the fundraiser to which you donate. In the United States, only 501(c)(3) nonprofit organizations classify donations as tax deductible. Your donation/purchase receipt will reflect whether or not your donation is tax-deductible. Only the donation part of a purchase may qualify as tax-deductible, not the entire purchase amount.

8. Will What We Give share information about me?

What We Give respects and protects individual's privacy and ensures confidentiality and security. No information about fundraising organizations, individual or group fundraisers, or customers will be shared for any purpose unless subpoenaed by an authorized government organization. What We Give is completely secure and maintains state-of-the-art security to protect identities and credentials. All credit card and PayPal transactions are completely confidential and secure.

9. Are the items expensive?

No, just the opposite: almost 90% of the products offered on What We Give’s store are marked below standard retail price. In fact, more than 80% of the products are available for at least 35% less than the standard retail price.

10. What kind of products will I find on What We Give?

What We Give has a constantly updated, Amazon- like inventory of over 7 million books, CDs, DVDs, calendars, games, and assorted gifts.

11. How do I purchase a gift certificate?

There is a Gift Certificate option on the toolbar. Once selected, you can choose among the set amounts or the “other” option, where you determine your own amount. You will receive an email with your gift certificate number.

12. How do I redeem a gift certificate?

To redeem a gift certificate, simply plug in the gift certificate number when checking out.

13. What are my payment options?

The secure What We Give online store accepts Visa, MasterCard, American Express, Discover, eCheck, PayPal, and What We Give gift certificates. For additional questions please email Info@WhatWeGive.com or call What We Give at 1.800.566.1080. What We Give gift certificates are not currently associated with a PayPal transaction.

14. Is it safe to use credit card?

What We Give maintains the latest encryption and secure processing technology to protect all financial information. No bank or credit card account information is ever captured or retained.

15. Is shipping included in the sale price or added at the end?

Shipping is added at the end, as is sales tax for Pennsylvania residents. Products are shipped at cost, and if volume increases we plan to offer free shipping in the future.

16. What are my shipping options?

What We Give offers a number of reputable shipping options to deliver products to our customers in the US and Canada. All products are shipped at cost.

17. How long does it take for my order to be shipped from What We Give?

All orders for products in stock are processed and shipped within 1 to 2 business days. If an order is placed before 10 AM Central Standard Time it will ship that same day. Delivery times vary depending on the shipping option you choose.

Domestic:

• USPS Economy (3 to 9 Business Days)
• USPS Priority (2 to 4 Business Days)
• UPS Ground (Maximum 7 Business Days)
• UPS 3-Day select (Maximum 3 Business Days)
• UPS 2nd Day Air (2nd Business Day)
• UPS Next Day Air Saver (Next Day before 3:00 PM)
• UPS Next Day Air (Next Day before 10:30 AM)

International:

• ROW Standard (Maximum 14 Business Days)

18. What happens if an order is out of stock?

If an item becomes out of stock during processing, you will receive an email notifying you of the delay. If you have other items in your order, they will be shipped as ordered. What We Give will make every attempt to obtain and ship out of stock items as quickly as possible and customers may cancel out of stock items at any time. We regret any inconvenience.

19. How do I make a billing inquiry?

What We Give encourages you to check your account or e-mail Info@WhatWeGive.com or call us at 1.800.566.1080. Please note that What We Give transactions appear as What We Give, Inc. on banking, credit card, and PayPal statements.

20. What is What We Give’s your privacy policy?

All customer data, including emails, addresses, purchases, gift recipients and payment information is maintained, for customer use only, in a secure state-of-the-art database. What We Give’s operating processes also assure complete confidentiality. What We Give will never use, share or sell customer information. You can read our full Privacy Policy at WhatWeGive.com located at the bottom of the page.

21. What is your refund, return and cancellation policy?

You may return an item that arrived damaged or if you received an item in error. All returns must be made within two weeks of receipt. Please contact us immediately if an order was received damaged, defective or was incorrect. A full refund will be given if it was the error of What We Give. If error was that of the customer, a refund will be issued less shipping costs. A per unit restocking fee of $1.25 will be charged on all returns. You can read our full Privacy Policy at WhatWeGive.com located at the bottom of the page. Orders are processed every two hours, 24 hours a day. Processing takes place on even hours, such as eight o'clock, ten o'clock and so on. If an order is caught within the two hour processing window, a full refund will be given. What We Give, however, operates during normal business hours of 9:00 A.M. to 5:00 P.M. Eastern Standard Time. Therefore, cancellations must be made and received between 9:00 A.M to 5:00 P.M. Eastern Standard Time. Once an item has been processed, the order cannot be canceled. If desired, once the item is received, it can be returned for a full refund minus shipping cost. It is recommended that customers maintain electronic or written documentation of refund, return or cancellation requests. You can read our full Refund, Return and Cancellation Policy at WhatWeGive.com located at the bottom of the page.

22. How does What We Give make its money?

What We Give makes its money from advertising. In addition, organizations make 34% from the advertising as well.

23. How do I contact What We Give?

What We Give welcomes any questions, concerns, or suggestions from our customers. Please feel free to contact us at any time, and we will be in touch with you shortly. You may email us at Info@WhatWeGive.com or call 1.800.566.1080. We rely on you to help us improve our customer experiences. We welcome any and all feedback.

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